Consumer Safety

Every consumer has the right to demand safe goods and services. In the first place, it is always the responsibility of the manufacturers or suppliers to ensure that all products and services they produce or supply meet minimum safety requirements. Yet, incidents of non conformance to safety standards which result in defective products or low quality services may occur at any time along the supply chain. Therefore, consumers need to play a vital role in ensuring that the products or services they purchase are safe. Consumers need to understand that standards is an integral part of consumer rights. Click here Consumers and Standards.


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The standards being developed are wide-ranging from farm to table. It caters for various products and services used for the safety of consumers including vulnerable and disabled consumers. Click here International Designs for Disabled Persons.

In practice, the producers normally provide indications to consumers on the conformance of safety standard for a particular product or service through marking or labelling. Thus, it is crucial for consumers to always read labels or look for safety marks whenever do purchasing. Click here The Importance of Labelling to Consumers.



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Consumerism Standards Division
Ministry of Domestic Trade and Consumer Affair (MDTCA)
Level 4, No 13, Persiaran Perdana,
Precinct 2 62623, Putrajaya, Malaysia
Phone : +603-8882 5886 /
+603-8882 6965 /
+603-8882 5955
Fax : +603 - 8882 6960
Copyright © 2014
Ministry of Domestic Trade and Consumer Affair (MDTCA)
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